Services and SupportCustomer Care is at the Core of our Culture

Our dedicated team of knowledgeable and experienced professionals thrive on helping our customers. We understand that you need to focus on your business and not on technology, and that post-sales support for ERP solutions is not a luxury…it’s a necessity.


  • Business hours from 8:30 to 5:00 p.m. (local time)
  • Software downloads / updates
  • E-learning tutorials
  • Feature bulletins
  • Tickets tracking
  • Product announcements
  • Access to Maestro product managers and management team

Our services include:

Turnkey Implementation

Implementation of new software is a complex process, particularly during business hours. That’s why our Maestro Implementation Specialists ensure a seamless, streamline and secure installation throughout the implementation process.

To ensure a smooth transition, managing the impact of new technologies on your employees is an integral part of the Maestro implementation process. At Maestro, we know what it takes to successfully complete this process. Since Maestro is easily adaptable to specific needs and specifications, the implementation process is tailored to each customer environment, making the transition easier and flawless.

Customer Training

A well developed and implemented system training is an important aspect of any successful software implementation. At Maestro, our wide range of training programs delivered by some of the most experienced trainers in the industry, will help you use your Maestro Construction Management Software to its full potential.

Maestro offers the following services to help customers use our software based on their unique business needs:
Technical assistance for updates and downloads

We strongly encourage our customers to launch their updates and Hotfix every Thursday. A technical support representative will be available every Thursday night from 5:00 to 8:00 p.m. (local time) at the following address to answer all your questions regarding the downloads :

On-site training

We provide on-site training to facilitate the integration of your new system within your workplace and designated team.

On-line training

Our online training is easy to access and minimizes travel. Online sessions offer a simple, trouble-free way to complement any implementation or version upgrade.

Group training

We provide ongoing training services and customer assistance to help you master your knowledge and skills and understand the full potential of integrated management. Group training is an efficient and friendly way to enhance your team expertise.

Custom training packages

We will gladly work with your organization to develop a customized training program built specifically for your needs.

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