Service Contractor
Maestro* service contractor is designed for today’s highly competitive market. Built to significantly enhance the efficiency and profitability of service contractors, maestro*’s user-friendly interface is streamlined for performance.
With proven technologies, maestro* can help you develop and maintain a high level of quality and service. With maestro*, you can track customer contract details, customer equipment and special service notes. Since information is key to efficient customer service, maestro* helps you create preventative maintenance schedules to proactively manage all maintenance requirements. With maestro*, your customer knows you are looking after them.
Maestro* is a fully integrated management system that allows you to control and access data in real time—helping you maximize your profits through better budget and schedule management while reducing the risks of duplicating or losing data entries. With maestro*, accountants can automatically receive information from the project management system and control the posting of information.
By providing detailed tracking activities, maestro* offers real-time access to all data. This enables you to develop competitive pricing strategies. Warehouse inventory management will ensure that you have the parts you need—when you need them. Maestro* truck inventories help optimize your activities by eliminating waste from start to finish.
Key features:
- Service contracts
- Preventative maintenance scheduling
- Dispatch
- Service work orders
- Part & services catalogue management
- Inventory management
- Contract billing
- Project costing
- General accounting
- Canadian payroll
- Depreciation management
- Lien management
- Small tools management
From bid to bill, maestro* offers service contractors an advanced solution to manage a large volume of information. The daily management of service contracts, contract renewals, preventative maintenance scheduling, equipment and call entries is made simple with maestro*. Add to that the financial aspect of managing budgets, commitments and actual expenses that often cannot be accessed in real time from financial departments and systems.
Maestro* integrates contact management, contracts, service calls, work orders and dispatch. Maestro* was specifically designed to meet the project management, estimating and accounting needs of service contractors and maintenance providers.
Maestro* offers powerful features for real-time control of your business. While accessing data in real time, our multi-function interface allows full control over all processes.
Maestro* includes what you need to better manage customer service contracts, including customer equipment profiles, preventative maintenance, call dispatch, call management, inventory and billing. Maximize your profits, optimize budget and schedule management and reduce the risks of duplicating or losing data entries with maestro’s powerful features.
With maestro*, create precise service contracts for equipment services, rate schedules and preventative maintenance schedules. Maestro* offers multiple contract possibilities and contracts can cover multi-serviced locations. General contracts can be created for on-demand business.
Maestro* call entry is fully integrated with contracts, service work orders and dispatch. On return from call record all expense information, including labour and materials. With maestro*, you can bill calls individually or by period.
Preventative Maintenance Scheduling
Develop preventative maintenance processes complete with tasks, estimated times and estimated materials. Maintenance processes are assigned to equipment and are triggered by customizable usage meters such as number of kilometres, miles, hours, production volume or whatever you decide. Maintenance processes can be set to trigger when the usage meter is within a given threshold. For example, you may set the maintenance threshold to 80% to ensure that when the vehicle is within 80% of the usage meter, it will begin showing up on the planning reports. This allows you to proactively determine the optimal time for the equipment to be taken out of commission for maintenance without impacting it’s potential for generating revenue. Work orders are automatically created for all maintenance schedules selected from the scheduled maintenance list. Work orders are customizable and may contain information related to the equipment, task, resources and materials.
Dispatch
The maestro* dispatch module integrates with maestro*s work order, service call and estimating modules. The easy to use drag-and-drop display allows you to visually schedule your work orders, service calls and estimation projects. This highly customizable module will allow you to determine who is on the schedule, when they are available, what transactions show up for scheduling, what general time is available for scheduling and much more. If you schedule work on a daily or hourly basis, this is the perfect tool for you.
Service Work Orders
The work order system allows you to efficiently manage and coordinate the many small jobs that involve labour and materials. Work order forms can be customized to meet your specific requirements. Billing can be generated automatically from each work order individually or batched by client over a specified period. Maestro*’s work order dispatch simplifies resource scheduling.
Parts & Services Catalogue Management
The maestro* catalogue is simply a list of items and services that can be bought and sold. The catalogue creates consistency for reporting, simplifies entry of orders and offers links to inventory tracking. Items can be imported from favourite suppliers or from industry standard pricing sources.
Inventory Management
Maestro* supports a real-time inventory management process. Minimum and maximum thresholds, economic order quantities, daily consumption, delivery days, production cost rates and many more parameters are involved in maintaining inventory levels for production purposes.
Contract Billing
Maestro*’s contract billing module establishes a contract’s rules and tracks change notice billings. This module is perfect for lump sum contracts and is completely integrated into all maestro* modules.
Small Tools Management
The maestro* small tools management and tracking module allows you build a small tool inventory and keep track of which employee, project or subcontractor they have been loaned to. This module is perfect for managing tool sheds for the whole company or at the job site. Repairs, serial numbers and any other valuable information can be recorded against each tool or tool type. By allowing tools to be quickly and easily located, there is an enforced accountability by users and a maximization of the return on these valuable investments.
Project Costing
Maestro* offers one of the most sophisticated project cost management tools available today, a single tool that addresses the information analysis requirements of estimating, operations and accounting. With maestro*’s unique Pivotal Data Viewer, project cost information can be easily viewed in multiple dimensions. All information is shared in real-time between estimating, operations and accounting departments, eliminating redundant databases and spreadsheets. Maestro*’s project cost management and inquiry module is completely integrated with our other modules, including order change, commitment, billing, projection, production and other management modules.
General Accounting
Maestro* offers a complete accounting solution that is fully integrated into all of maestro*’s specialized construction project management modules. All information passes through the project management modules automatically, eliminating wasteful entry duplication between operational and accounting systems. Maestro*’s design ensures that both the accounting and operations departments have the specific tools that they need to get the job done right, without compromising the availability or quality of the information they require.
Canadian Construction Payroll
The maestro* payroll module is designed specifically for the construction industry. Maestro* is capable of virtually unlimited union calculations and can print union statements customized for each specific union. Automatically generate and print union disbursements. Calculate and print T4’s, ROE’s. Where available, maestro* supports electronic and Internet based versions of the above. Hours worked on the job sites can be recorded daily or weekly and subsequently adjusted by your payroll department. Interfaces are available for electronic deposit with all the major banks. Maestro*’s construction payroll also supports calculations for pieceworkers, providing all of the functionality mentioned above, regardless of whether the worker is an employee or subcontractor. Maestro*’s construction payroll is very sophisticated and tightly integrated within both the accounting and project management modules.
Accrued Revenue
Service organizations often bill in advance for services. Annual contracts for example are often paid in advance. In order to comply with accounting rules and to match revenue to expenses for financial reporting purposes maestro* allows for the accrual of revenue on service contracts. Accruals can be setup by date allowing for complete control of posting periods.
Depreciation Management
This module allows the management of depreciation books according to different recognized methods, in addition to presenting all information regarding each item’s value. This module is integrated with maestro*’s equipment management and general ledger.
Lien Management
Contractor liabilities in the construction industry are ever increasing. It is now critically important to equip your team with a software management tool that addresses today’s needs, and Maestro* can track your liens and waivers, minimizing financial risk on projects. Completely integrated with the subcontractors’ contract and payables modules, the Lien Management features will allow you to proactively address your risk.
Construction Management and Accounting Software