Technical Writer (Varennes, QC)

Job Description:

Reporting to Vice-President, Development and Product Support, the incumbent is responsible for writing functional product documentation, mainly to document the application’s online help and its various modules. As well, the technical writer will contribute to improving and update Maestro’s technical documentation.

Specific Responsibilities:

  • Search and collect information from stakeholders (product managers, developers, software support, etc.);
  • Design, write and update technical and functional documentation (online help, procedures, etc.) in French and in English;
  • Coordinate follow-up for all document approval and revisions;
  • Coordinate the translation of documents and control the quality of produced documents;
  • Translate documents (French and English) and ensure the quality of produced documents;
  • Integrate the documentation on the application and on maestro*café;
  • Test the links between the application and maestro*;
  • Revise and correct headers created for the maestro* application;
  • On demand, revise and standardize documents produced by other departments
  • Validate the information received from testing and report errors to the Quality Control or Development teams;

Requirements:

  • University diploma in a relevant field;
  • Minimum of five (5) years’ experience in technical writing for the software industry;
  • Excellent communication and writing skills (French and English);
  • Good knowledge of MS Office;
  • Knowledge of internal tools (SourceSafe, SharePoint, Acrobat Reader and Hypersnap, an asset;
  • Knowledge of maestro* is an asset.